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I personally reply to all Help Desk messages. That’s how I prefer to do business. I typically respond the same day, often within minutes or hours. I sometimes travel and don’t have immediate access to the web, so please be patient if it takes a bit longer on occasion.
NOTE: If you recently submitted a ticket and have not had a response, I apologize. I have switched to a better Help Desk service as of March 14. Please re-submit any unanswered requests.